FAQ

Q: What materials are your products made from?

A: All of our products are handcrafted using 100% sustainable and eco-friendly materials from Vietnam, such as bamboo, rattan, and seagrass.

Q: Do you ship internationally?

A: Yes, we proudly ship our products worldwide from many services such as DHL, FeDex, UPS, USPS...

Q: Can I use this fan as a functional fan?

A: While our bamboo fans are fully functional, they are primarily designed as decorative wall pieces to add a beautiful, artistic touch to your home.

Q: How should I care for my bamboo product?

A: To clean, simply wipe the product with a warm, damp cloth and a little bit of mild soap. Please do not put it in the dishwasher.

Q: How do I know my order is confirmed?

A: Once you place an order, you will receive an email confirmation with your order details and a tracking number once it ships.

Q: What is the return policy?

A: We offer a 14-day return policy. For full details, please visit our Shipping & Returns page."