Shipping & Returns
We are happy to deliver the authentic beauty of Vietnamese craftsmanship to your home, wherever you are in the world.
✈️ Order Processing & Timing
| Item | Details |
| Processing Time | All orders are typically processed and shipped within 3-5 business days. Shipments are not made on weekends or national holidays. |
| Shipping Time | Estimated delivery times vary by destination. For international delivery, please allow an additional 7-14 business days once shipped. |
| Pre-Orders | The estimated wait time for pre-order items is clearly stated on the specific product page. |
| Tracking | Once your order has shipped, a tracking number will be sent to your email to monitor its journey. |
Shipping Costs & International Orders
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Shipping Costs: Costs are calculated dynamically at checkout based on your location and the total weight of your order.
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International Shipments: Once orders arrive in their destination country, they may be subject to customs clearance procedures which may cause delays beyond original delivery estimates.
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Duties and Taxes: Duties and taxes are assessed by customs and are the sole responsibility of the customer. These fees are not included in the item price or shipping cost.
🔄 Returns & Refunds Policy
We want you to be absolutely delighted with your unique purchase from ChaoDecor. If you are not completely satisfied, we accept returns under the following terms:
Return Requirements
| Requirement | Details |
| Return Period | You have 14 days from the date you receive your item to initiate a return. |
| Condition | Products must be returned in new and unused condition in the original packaging. |
| Hygiene Standards | To protect our artisans' items and comply with health standards, products must be free from any contact with smoke, perfume, or deodorant. |
| Refusal Right | We reserve the right to refuse returns on items that do not meet the standards outlined above. |
How to Initiate a Return
To ensure your refund is processed smoothly:
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Contact Us: Please contact our Customer Service team via the chat button on our website or reply to your order confirmation email.
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Confirmation: Our team will review your request and contact you as soon as possible with detailed return instructions.